Posts by: John Gump

Over the past year, Big Data has emerged Big Time in the world of business intelligence and analytics. Tools and technologies are falling behind in their ability to handle the explosive growth of information. Never before used terms like petabytes and exabytes are becoming more and more commonplace. The IDC estimated that in 2011 1.8 zettabytes of data was created and replicated. Sure, healthcare, financial services and manufacturing may have the BIG side of big data, but what about those companies who are never going to be managing petabytes, or even terabytes of data. Does the buzz of Big Data impact them? Absolutely. Take for instance a $50MM company that sells and services copy machines. Their customers range from small “mom and pop” shops up to Fortune 500 employers. How does big data matter to them? Let’s take a for-instance closer look.

Currently their state of BI is managed via MS Excel and myriad MS Access databases. Nothing formally consolidated, no data warehouse, just in time manually intensive reporting. Lots of data exists but no way to use it all.

Business Problem:

  • Their competition is moving in, being first-to-the-door to new customers, offering more attractive pricing options and better perceived value.
  • How does this company maintain their customer base and keep pace with the competition.
  • Adequate infrastructure is not in place to handle a BI consolidation effort incorporating all their data which if consolidated would total 750GB.

Solution:

  • Information-driven decision making
  • Holistic view of all aspects of their business; incorporate unstructured data with structured data to better understand the marketplace, competition, product satisfaction quotients…
  • Not just reporting, but forecasting and modeling
  • Reduced service costs via flat rate pricing and decision-tree based diagnostics

To this copier company, moving from a scattered collection of data to a consolidated, logical, and pervasive repository of information and intelligence represents BIG Data. No, they likely won’t rush out to buy Hadoop or other massive data handling technologies, but they will need to invest in the right infrastructure to provide performance, scale and insights that they’ve never had before into 750GB of data. This is big data for them.

Decisions around the hardware, software, BI tools, security, DR, publication/visualization will need to be made. How are the right decisions made? How long will it take? What can be expected once all the new capabilities are online?

As a Client Services Partner at LÛCRUM I’ve served companies ranging from the Global 50 to small entrepreneurial enterprises in creating solutions for the simple to the most complex of business problems. Business Intelligence solutions are critical to every organization by enabling the transformation of their data into truly meaningful information. Size does not matter.
If you’d like to talk through this more, please feel free to contact me at jgump@lucruminc.com.

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If I had a hammer…

No not the song… There is a story that the IT people like to tell, not sure if it is true but I love it so well…sorry Jimmy B.  It goes something like this.

A manufacturing company with a complex assembly line had a machine break down on them.  The machine was critical in the production of their products, yet try as they might to fix it themselves, they just could not keep it running 24×7.  Pridefully, the plant manager didn’t want to admit that his team couldn’t solve the problem, but he knew that soon enough the company’s product yield would be impacted and someone way above his pay grade would notice.  Time to call an expert.

The following week, the expert arrives at the plant.  The plant manager escorted him to the offending machine.  The expert set down his briefcase and began to ask a few questions of the plant manager and the line supervisor.  He then walked around the machine, climbed up the maintenance ladder looking around.  Climbing back down the ladder, he asked the line supervisor if he had a hammer.  The supervisor looked at him sideways and said, “well, uh, yea, I got one.”  So the supervisor went to his toolbox, retrieved a well worn ball-peen hammer and handed it to the expert.  The expert climbed back up the maintenance ladder and leaned over the side of the ladder to reach the broken machine.  He swing the hammer down sharply with a loud “bang”.  Instantly, the machine began to whir, the indicator panel on the side of the machine lit up with all green lights and production was running again!

The plant manager and line supervisor thanked the expert for his help to which the expert replied that he’d send his invoice for services later that week.

The invoice arrived on the plant manager’s desk and when he opened it the invoice contained a single line item for services.

  1. Repair of Machine…………………………………………………………………………………………………….$10,000.00

The plant manager was not happy.  He thought to himself, “How in the world can that guy charge me ten grand for swinging a hammer?”  He immediately called the expert and asked him for a detailed invoice.  The expert told him he’d send out another invoice immediately.  Two days later the invoice arrived.  The plant manager tore open the envelope.  The invoice read:

  1. Use of Hammer………………………………………………………………………………………………………..……….$1.00
  2. Knowing where to strike hammer………………………………………………………………………………$9,999.00

Isn’t this story much like business today when it comes to knowledge? Many companies are now measuring their enterprise data storage in petabytes.   Yet with all that data, they still struggle to answer questions such as—Who’s my most profitable customer? Or, Who’s my most in-need customer? Or, which customer is likely to leave for my competition?  How can I increase my business?  Where should I focus my efforts?  The answers are very likely embedded deep in the data stores of the company but the decision makers can’t get the answers they need, when they need them, how they need them, and how to apply the answers.  And therefore they aren’t getting the knowledge they need.   They have the “hammers” but they aren’t helping.  Enter Business Intelligence.  Sure, BI has been around for a long time, but it’s evolving just as today’s businesses are.   In today’s world, you need more than data.  You need more than information.  What you need is knowledge.  The fluid, meaningful, applicable evolution of data that allows you to “fix your broken machine”.   BI is your answer to unlocking the knowledge you need.

If you’re asking yourself important questions to which you have no answers, might be time to call the expert.

More and more in today’s spin zones, trade magazines, training classes, and blogs, a focus on leadership continues to grow – a trait that many feel everyone must be good at. While this is not necessarily a bad thing, there’s becoming a more and more noticeable lack of focus on what it takes to be a good follower. After all, if no one’s following, why lead?

Leadership demands great capacity for learning, communication, discipline, humility, vision, execution, initiative, and host of other characteristics and traits bantered about by today’s leadership “gurus”. All of which are good and essential, to one degree or another. Interestingly enough, these same traits are essential to good followership as well. Think about it. As a leader, don’t you look for people to be a part of your team that have these traits? I certainly do!

Another way to look at leaders and followers is to consider that our leaders today are actually followers too. Think about it for minute, the VP’s unto the SVP’s, unto the C-level, unto the board of directors, unto the people (public company example). So while the SVP for business development is certainly in a leadership role, they’re following someone higher up on the corporate ladder.

Is there a difference between leaders and followers? Absolutely. Is everyone in a leadership position, absolutely not. Is everyone in a state of followership, absolutely.

I believe that in order to be a great leader, one must be a great follower. And since we’re all followers to one degree or another, who better to place responsibility on for the development of followers than on ourselves! Confusing? Not really. It’s a state of reality that we too often choose to ignore, especially if we’re already in a “leadership” position.

So what then can be said about good followership? Well in today’s media, the hyper-competitive market, Wall Street, you name it, not very much is said about being a good follower. Why is this? I’ll argue that much of it stems from humanity’s inner will to appear stronger, smarter, “better” than the next person. Our own egos. Admit it, we’re all afraid of embarrassment.  Maybe we think that we won’t make enough money simply being a good follower (…don’t forget the SVP example above). The list goes on…..

How then can we make a difference? By becoming better examples to others in our current follower roles. Some spin this as “Managing up” or “Leading your boss”. Call it anything you want, bottom line is most of us have as much room for improvement as we have to offer others. Without attempting to pull together an exhaustive step-by-step recipe for success, let me suggest a few principles to guide us.

Start by recognizing that everyone’s (including you) following something/someone. There’s our  (your) baseline.

Next, place yourselves in the position, for example, of wanting to get a promotion, a raise, etc. (this shouldn’t be hard to do) How would you go about getting that? Would supporting your boss be a good start? I would think so. What can you do better, different, more of, less of? Sorry, no hints here, you all know these answers.

Next… put your ego on the shelf. Pride cometh before the fall.

The Journey. We must ask ourselves what is the true purpose of being a good follower or leader.   The Whats, the Whys, the Where To’s….  To what do we aspire? Is there an end? Is it just money? Hopefully not. I say it’s a journey…one on which we’re all traveling. Becoming an effective follower or leader is a journey….the journey is about people working together in many different roles to achieve a worthy ideal. To cultivate others, to learn, to live, to perform, to decide, to take risks, to laugh. When we focus our time talents and energies here, leaders will emerge, followers will rise up, and there”ll be no end to the possibilities that we can achieve. This is the paradigm shift we all can help make happen.

Go and make a difference,

 John

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